Terms and Conditions

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ATTENTION! We are updating our system and ONLINE BOOKING will be temporarily unavailable! Please contact our store during normal business hours or email us at friends@ten-friends.com

Terms and Conditions

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PLEASE ARRIVE ON TIME!
Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your service. We can’t keep others waiting for their appointments, just as you wouldn’t like to be kept waiting.

24-HOUR BOOKING AND CANCELLATION POLICY
We thank you for your consideration of our 24-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients. Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional therapists. We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 24 hours notice.

We are taking appointments May 29th and beyond- Yea! Grab your spots now - Online booking available for 2020. Reach out to us at friends@ten-friends.com for any online booking issues

COVID-19 Steps we are taking to keep our guests and team safe:

  • All locations have been deep cleaned and sanitized for reopening
  • To practice safe social distancing, please arrive to your appointment alone
  • Upon arrival touchless temperatures will be taken for both client and staff
  • Clients & staff will be required to wear a cloth face covering in order to receive/perform service
  • We are temporarily suspending all brow, lash, makeup and beverage services
  • All staff are required to sanitize hands/station/tools before each guest
  • The salon and each station will be equipped with hand sanitizer and disinfecting spray
  • We are asking any client or staff member to stay home if they are not feeling well. We will do our best to keep appointments, but everyone's health & safety is our main priority
  • We will not be accepting cash for gratuities at this time. Credit card and venmo gratuities will be accepted for your stylist

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Ten Friends Blow Dry & Style House - Naperville

Book an Appointment Online!

Book an appointment with us today! In just a few steps, you can pick the date and time you'd like to come in and schedule multiple services with either the first available service provider or select the provider of your choice! That's it!

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Services we Offer

  • Styling
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  • Treatments
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  • Makeup
Terms and Conditions

Address

2720 Showplace Drive, Naperville, IL 60564

Email : confirmation@ten-friends.com

Phone : 331-305-4330

BUSINESS HOURS

  • Mon:  Closed
Tue-Fri:  10am – 6pm
Sat:  8am – 6pm
Sun:  Closed
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    Please call the Salon at 331-305-4330 to book an appointment. Thank you.

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    Cancellation Policy:

    Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.

    Our Policy: (starting January 2021)

    Any cancellation or reschedule made less than 24hrs will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services.  

    If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

    We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.

    In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.